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For information on placing orders, arranging returns and our shipping charges please see our FAQ pages.

This site is owned by Cats in Charge Ltd, 11 The Laurels, Flightway Business Park, Dunkeswell, Honiton, Devon. EX14 4RS. Our email address at

Any purchase of goods from the website requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Cats in Charge for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in Cats in Charge computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on Cats in Charge website.

Cats in Charge, or its suppliers, shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Cats in Charge was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. All products leave our premises in perfect condition. The customer must notify the carrier of any obvious damage to any package, ensure the carrier makes appropriate written notes before signing for the package(s), and refuse the package if necessary Any damage not obvious from the external appearance of the parcel must be notified to us within 14 days of receipt. We shall not be held responsible for delayed delivery times due to circumstances beyond our control, including but not limited to the loss of goods, bad weather or strikes. 

Loss or Damage in Transit

Cats in Charge will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Cats in Charge within seven  business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Cats in Charge or its representatives on request.

Delivery Errors

The customer must inform Cats in Charge within 14 days of any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.


In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Cats in Charge in whole, in its original packaging (wherever possible) and in perfect condition to 11 The Laurels, Flightway Business Park, Dunkeswell, Honiton, Devon. EX14 4RS. Before returning any merchandise please ensure that you obtain a RMA number from Cats in Charge and mark the outside of the return package with this number.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

No goods will be accepted for return without prior authorisation, please contact us before returning any goods. Any damages or shortages must be reported to the Company within seven working days of delivery taking place. The right to return goods does not apply to orders for any goods made to your specification. No returned goods can be refunded unless, and until, they are checked by ourselves and found to be in a perfect and unused condition.  

Right of Use

The use of any trademarks, logos or brands present on the site is forbidden without prior authorisation from Cats in Charge.

Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognised by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on Cats in Charge Ltd website strictly imply the acceptance of the terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with Cats in Charge Ltd before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.


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