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What happens if a product is faulty?

We check all orders carefully before they are dispatched but sometimes things do go wrong.


Please let us know as soon as you can if you receive a faulty item from us so that we can either replace or refund the item. We may ask you to return the item to us for checking. Please contact us via our contact form to advise of a problem with any item you have received from us.

What happens if you change your mind and want to return your purchase?

If you simply change your mind after your order has been dispatched to you we are happy for you to return the item to us within 30 days for a refund provided that the product is returned in perfect condition and in the original packaging.


Please note that you will be liable for the cost of the return shipping.


Please use the contact form below if you want to contact us about a return. We aim to reply within one working day but we are normally quicker than that.

Thanks for contacting us

You can also write to us at -

Cats in Charge

11 The Laurels

Flightway Business Park



EX14 4RS

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